Omnichannel Contact Centre.
Zoom Contact Centre helps businesses deliver prompt, accurate, and highly personalised customer experiences that drive loyalty.
Redefine Customer Engagement.
Provide the convenience and flexibility that modern consumers have come to expect.
One Experience
Easily reach back-office experts while engaging with customers.
Intelligent Self-Service
& Routing
Provide instant, accurate resolutions 24/7 while reducing call volume with a conversational AI chatbot.
Video-Optimised Engagements
Built-in video helps you solve issues faster with screen sharing, file sharing, and chat.
Boost Your CSAT Score
Our chatbot AI accurately understands what your customers are asking for, regardless of how it’s worded.
Device Flexibility
Compatible with various devices, including PCs, Macs, tablets, and smartphones, providing flexibility in how and where users work.
Improve First-Contact Resolution
Provide specific responses by integrating with your CRM, e-commerce systems, and any other source of truth content.