Zoom Contact Centre.

Deliver prompt, accurate, and highly personalised customer experiences that drive loyalty.

Omnichannel Contact Centre.

Zoom Contact Centre helps businesses deliver prompt, accurate, and highly personalised customer experiences that drive loyalty. 

Redefine Customer Engagement.

Provide the convenience and flexibility that modern consumers have come to expect.

One Experience

Easily reach back-office experts while engaging with customers.

Intelligent Self-Service
& Routing

Provide instant, accurate resolutions 24/7 while reducing call volume with a conversational AI chatbot.

Video-Optimised Engagements

Built-in video helps you solve issues faster with screen sharing, file sharing, and chat.

Boost Your CSAT Score

Our chatbot AI accurately understands what your customers are asking for, regardless of how it’s worded.

Device Flexibility

Compatible with various devices, including PCs, Macs, tablets, and smartphones, providing flexibility in how and where users work.

Improve First-Contact Resolution

Provide specific responses by integrating with your CRM, e-commerce systems, and any other source of truth content.

Zoom Virtual Agent.

Meet your new best friend.

Let's Get Started.

We’re ready to help you easily modernise your business, and enable you to provide world class experiences and workflows to your customers and staff.

Let's Talk.