Clouds Don't Always Mean Rain.
Many organisations have or are looking to migrate their Contact Centre to the cloud. This makes sense as agents can then work from anywhere.
Moving or setting up a contact centre still requires knowledge and skills. We have a team of people that can help as well as a range of solutions to meet your requirements
Intelligently connect customers to the most qualified resources
Use AI-powered call routing to predict the best match between customers and agents.
Bring your own bot seamlessly to your unified experience, or set up a new one with us!
Generate more revenue and reduce hang-ups with proactive, predictive outbound dialling.
Efficiently manage customer inquiries across multiple channels (voice, email, chat, social media) for a consistent, seamless experience.
Real-time integration with CRM systems enables agents to access customer information, enhancing efficiency and personalization.
Leverage CRM insights to create data-driven interactions that foster customer satisfaction and create more meaningful interactions.
Ensure customer data is handled securely, maintaining customer trust and complying with industry standards.
Optimise staffing levels, forecast customer demand and monitor agent performance for high-quality service delivery.
Scalable and flexible solutions that can adapt to the changing needs of your business.
Omnichannel capability ensures consistent customer experience across voice, email, chat, and social media.
Use interactive voice response (IVR) and chatbots to enable customers to find answers to common queries and perform basic tasks.
Comply with industry standards by using robust authentication, encryption, and data protection.
Reduce agent workload and enhance customer experience with integrated chatbots and virtual assistants.
Enable agents to initiate voice or video calls, share screens, or send SMS messages to customers directly from the Dynamics 365 environment.
Allow agents to engage with customers through their preferred channels, leading to improved customer satisfaction and engagement
Built-in video helps you solve issues faster with screen sharing, file sharing, and chat.
Compatible with various devices, including PCs, Macs, tablets, and smartphones, providing flexibility in how and where users work.
Provide specific responses by integrating with your CRM, e-commerce systems, and any other source of truth content.
Our chatbot AI accurately understands what your customers are asking for, regardless of how it’s worded.