Clouds Don't Always Mean Rain.
Many organisations have or are looking to migrate their Contact Centre to the cloud. This makes sense as agents can then work from anywhere.
Moving or setting up a contact centre still requires knowledge and skills. We have a team of people that can help as well as a range of solutions to meet your requirements
Contact Centre FAQ
Full Stack Support.
Moving or setting up a contact centre requires a wealth of knowledge. Our team can help set you up with the best solution to meet your requirements.
Official Dialpad Partner NZ
Dialpad is the AI-native, Agentic AI-powered omnichannel contact centre and communications platform built to transform customer experience at scale. As a Dialpad Certified Partner New Zealand, BayCom supports local organisations with expert implementation and integration.
Always-on automation. Dialpad uses Agentic AI to automate workflows and coaching.
AI-powered sales coach provides real-time coaching and sales recommendations.
Experience a truly unified workspace where voice, messaging, and meetings meet world-class contact centre and sales tools.
As a Certified Delivery Partner, BayCom provides the local technical mastery New Zealand organisations need to integrate and scale with confidence.
Nice CXone
Today’s customers interact with companies in a variety of channels – chat, email, SMS, and social media – not just phone.
Intelligently connect customers to the most qualified resources
Use AI-powered call routing to predict the best match between customers and agents.
Bring your own bot seamlessly to your unified experience, or set up a new one with us!
Generate more revenue and reduce hang-ups with proactive, predictive outbound dialling.
Enghouse Interactive Contact Centre
Deliver exceptional customer experience, optimise operations, and enhance agent productivity.
Efficiently manage customer inquiries across multiple channels (voice, email, chat, social media) for a consistent, seamless experience.
Real-time integration with CRM systems enables agents to access customer information, enhancing efficiency and personalization.
Leverage CRM insights to create data-driven interactions that foster customer satisfaction and create more meaningful interactions.
Ensure customer data is handled securely, maintaining customer trust and complying with industry standards.
iCall
iCall provides full omnichannel capability to small to mid-size contact centres at a reasonable price per agent per month.
Optimise staffing levels, forecast customer demand and monitor agent performance for high-quality service delivery.
Scalable and flexible solutions that can adapt to the changing needs of your business.
Omnichannel capability ensures consistent customer experience across voice, email, chat, and social media.
Use interactive voice response (IVR) and chatbots to enable customers to find answers to common queries and perform basic tasks.
Azure Communication Services
Cloud-based communication platform that seamlessly integrates with Dynamics 365 Digital Contact Centre.
Comply with industry standards by using robust authentication, encryption, and data protection.
Reduce agent workload and enhance customer experience with integrated chatbots and virtual assistants.
Enable agents to initiate voice or video calls, share screens, or send SMS messages to customers directly from the Dynamics 365 environment.
Allow agents to engage with customers through their preferred channels, leading to improved customer satisfaction and engagement
Zoom Contact Centre
Deliver prompt, accurate, and highly personalised customer experiences that drive loyalty.
Built-in video helps you solve issues faster with screen sharing, file sharing, and chat.
Compatible with various devices, including PCs, Macs, tablets, and smartphones, providing flexibility in how and where users work.
Provide specific responses by integrating with your CRM, e-commerce systems, and any other source of truth content.
Our chatbot AI accurately understands what your customers are asking for, regardless of how it’s worded.