BayCom has application development skills to develop customised desktop or web applications tailored to meet your specific needs. Here are some uses cases for custom application development in the contact centre and unified communications world that we can help you with:
- A voice bot that takes customer calls and handles simple to medium complexity level tasks.
- Integration of IoT into your contact centre platform.
- Transcription of voice calls.
- Speech analytics for voice calls and chat transcriptions.
- Add speech recognition into your existing IVR
- Post Call Survey over voice call.
- Finding exact location of the caller.
- WebRTC based remote web client integrated into your legacy PBX.
- Middleware windows service to integrate your contact centre to CRM or SAP.
- Custom historical or real time reporting and dashboards.
- SMS and Email integration into your contact centre platform
With over 100 years of combined experience in contact centre and unified communications world, you are in safe hands of BayCom. Get in touch with us today to see your use case become reality.