CRM integration with contact centres CRM integration with contact centres

Integrating CRM, such as Salesforce, Microsoft Dynamics, Oracle, ZohoCRM, etc., with contact centre or unified communications platforms helps businesses stay connected to customers, streamline processes, and improve profitability. Below are key benefits for CRM integration with contact centres:

• Omnichannel – consistent customer experience across channels, such as voice, chat, etc.
• Reduce Queues – use data to efficiently route requests to the right person based on skill, language, etc.
• Screen Pop – to make all the relevant information of the caller available to the agent.
• Quality and Compliance – linking interaction recordings in CRM records.
• Single Agent Workplace – no switching between multiple open windows.
• Sales Campaigns – Easy outbound dialling and campaign management from within CRM

BayCom has the proven experience, knowledge and skill to get your contact centre platform integrated with your CRM. If the CRM platform you are using do not natively integrate with your contact centre platform, we can develop a custom integration.