The Mitel MiContact Center Business The Mitel MiContact Center Business

The Mitel MiContact Center Business is an omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call centre

The Mitel MiContact Center Business

BayNet – powered by Access4 BayNet – powered by Access4

BayNet – powered by Access4 is a cloud based contact centre as a service solution offering call flow functionality to accommodate simple to more complex call centre environments including – Automatic call distribution, hunt groups, call queues, time of day routing, voicemail, agent and supervisor roles and more

BayNet – powered by Access4

Avaya IPO with Avaya ACR Avaya IPO with Avaya ACR

Avaya IPO with Avaya ACR provides a complete multichannel contact centre and back office telephony system for small and medium size enterprises. The solution consists of ACD, Skill based routing, IVR, Call Recording, Multimedia, Agent Desktop, Voicemail, Presence, Softphone, Hard phones and SIP connectivity.

Avaya IPO with Avaya ACR

Amazon Connect Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools.

Amazon Connect