Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools.
NICE inContact CXOne for Enteprise provides a modern, unified suite of cloud native customer experience applications to increase customer lifetime value, improve global efficiencies and improve customer and agent satisfaction.
NICE inContact CXOne for small business provides an all-in-one cloud suite of call centre applications enabling small companies to improve their customer service experience and grow their business all while reducing cost.
BayNet – powered by Access4 is a cloud based contact centre as a service solution offering call flow functionality to accommodate simple to more complex call centre environments including – Automatic call distribution, hunt groups, call queues, time of day routing, voicemail, agent and supervisor roles and more
