CLOUD SOLUTIONS

Cloud-based contact centre, UC, PBX, and remote work

Contact Centre as a Service

We offer a variety of CCaaS solutions to accommodate small to large enterprises.

Amazon Connect

NICE inContact CXOne for Enteprise

NICE inContact CXOne for SME’s

BayNet – powered by Access4

Unified Communications as a Service

Our solutions provides scalable and reliable unified communication services.

Microsoft Teams

BayNet – powered by Access4

Remote Work & Learning

Work anywhere with the tools you are used to in the office. Work is something you do, not a place you go.

Microsoft Teams

BayNet – powered by Access4

AudioCodes session border controllers

Cloud PBX

Cost-effective, scalable and reliable cloud PBX solutions for small to medium enterprises.

BayNet – powered by Access4

IVR as a Service

Customized IVR services to enhance your customer experience.

Amazon Connect

Voice Service Management

Centralized management of your complete communication infrastructure.

Virsae Service Management

CONTACT CENTRE SOLUTIONS

Modern multichannel customer experience solutions for all

Contact Centre for Enterprise

Large enterprises demand a comprehensive contact centre platform to engage customers via multiple media sources.

Omni-channel contact center

NICE inContact CXOne

Avaya Aura

Contact Centre for SME

A quality customer experience ensures growth and retention strategies are achieved.

The Mitel MiContact Center Business

BayNet – powered by Access4

Avaya IPO with Avaya ACR

Amazon Connect

UNIFIED COMMUNICATIONS

Integrated entreprise communications for modern workplaces

Unified communications for SME

Unifying technologies including telephony, chat, voice and video conferencing ensures increased productivity.

Microsoft Teams

AVAYA

BayNet

NEC

Unified communications for enterprise

UC combines different communication mediums like telephony, chat, voice and video conferencing into a single platform.

Microsoft Teams

Avaya

NEC

Mitel

VIDEO & COLLABORATION

Face-to-face meetings from anywhere, at any time and on any device

Microsoft meeting room solutions

Expand Microsoft Teams into any meeting space for intelligent collaboration

Microsoft Teams Room on Android

Microsoft Teams Rooms on Windows

Video conferencing solutions

Communicate without physical borders with high quality video conferencing solutions

Huddle Rooms

Meeting Room Solutions

Large Venue Solutions

Cloud video conferencing services

Zoom meeting room solutions

Expand Zoom into any meeting space with Zoom Room devices from various vendors

Huddle Rooms

Meeting Room Solutions

Large Room Solution

Wireless collaboration solutions

Present without the clutter and complexity of wires with wireless presentation and conferencing solutions

Wireless Presentation Solutions

Wireless Conferencing Solutions - Bring Your Own Meeting

MANAGED SOLUTIONS

Outsource the responsibility of build, maintain, monitor and support

Cost-effective

Flexible payment models including monthly, quarterly or annual

Cost-effective solutions

All Included

Includes all hardware, software and services for a complete solution

All Included solutions

Latest Technology

Built on industry leading products and services

Latest technology solutions

INTEGRATION & DEVELOPMENT

Custom integrations, such as CTI, CRM, WFM, and Social Media

CRM Integration

CRM integration provides users key customer information at their fingertips to enhance the customer experience

CRM integration with contact centres

CTI Integration

Computer Telephony Integration improve productivity and customer interaction.

Computer Telephony Integration

SIP Integration

SIP is the buliding block allowing integration between various communication platforms.

SIP Integration and Interoperability

Social Media Integration

Social media has become a core communication medium in both our personal and professional lives. Integrating social media with your contact centre provides an essential engagement medium for success.

Social Media integration with contact centre

Work Force Management Integration

Large contact centres require the ability to effectively monitor agents to plan and forecast resource requirements for effective operation.

WFM or Workforce Management

Custom Application Development

Customization offer bespoke functionality and use cases to differentiate customer engagement.

Customised desktop and web applications

CONNECTIVITY

Voice and data connectivity including SIP, Internet, and WAN

SIP Services

Telephony platforms require SIP services that is reliable and cost effective.

BayNet SIP services

Internet & WAN

Connect your employees anywhere they are whether in the office, at home or on the road.

BayNet connectivity options

Voice Security

Implementing security for your telephony infrastructure is as important as your data security.

AudioCodes session border controllers

MOBILITY & WIRELESS

Freedom to move around and be connected across devices

Managed WiFi

Secure and managed WiFi solutions provides flexibility to work and communicate anywhere.

Extreme Networks

Integrated IP DECT

We are no longer permanently bound to office desks. IP DECT phones allows you to take your extension anywhere

Yealink Multi-Cell IP DECT

NEC’s Business Mobility IP DECT

Mitel’s DECT solutions

AVAYA

Managed Public WiFi

Public spaces require managed and secure WiFi services to provide customers an always connected experience.