Built on top of Amazon Connect, BayCom offers a modern, multitenant and cloud-based interactive voice response as a service. The offer enables democratisation of the access to modern IVR capabilities to business of all sizes – from small start-ups to large enterprises. There is no upfront infrastructure cost involved as its already built in AWS public cloud and ready to go. All you need is to tell us are your use cases, and we will tailor the service for your specific needs.
Below are some common use cases of our IVRaaS offering:
- Voicebot assisting customers over the phone
- Self Service with Speech Recognition
- Automation of services, such as order pizza
- Secure Credit Card Payments
- Post Call Surveys
- Identification and Verification of Customers
- CRM integration for customer task automation
- Automated Voice, SMS and Email notifications
- Automated Outbound Voice Campaigns
- Providing 24/7 Customer Service without human agents
- Automation of Help Desk
It does not matter what existing telephony platform you have, or even if you do not have one. Customer calls can land on your existing telephony platform first and be routed to Amazon Connect platform. Alternatively, we can land your customer calls first on Amazon Connect platform, complete the IVR tasks, and optionally route the call back to your telephony platform.