Interaction Capture and Analytics.
Omnichannel. Compliant. Intelligent.
Your single, unified workspace for every team and customer conversation fully managed and integrated for unwavering reliability.
Your single platform for capturing and analysing every interaction, voice, chat, email, video, and more. Fully managed and integrated by BayCom, Certified Delivery Partner for Liquid Voice in New Zealand.
Trusted by Organisations, Integrated by Local Experts.
Global organisations in public safety, investment banking, finance, and more use Liquid Voice to deliver absolute compliance and operational clarity. BayCom ensures this powerful recording engine is fully integrated with your existing NZ tech stack, including radio, telephony, and Teams.
Solutions for Every Business.
BayCom provides the strategic context and integration that turns a product into a solution.
Liquid Voice
BayCom Value Proposition Focus
Captures every element of every conversation, voice, webchat, email, and social. BayCom ensures seamless integration into your existing infrastructure, providing an audit trail from day one.
Liquid Voice Analytics
Transforming Data into Insight
Inspect every conversation, event, and transaction with market-leading speech and text analytics. BayCom ensures these optimised platforms integrate with your existing UCaaS, CCaaS, and CRM tools to automatically identify trends and ensure regulatory adherence.
Liquid Voice Contact Centre
Automation for Compliance and Experience
Expedites agent onboarding and simplifies coaching through automated scorecards. BayCom leverages Liquid Voice to empower agents with real-time insights, consistently improving measurable CX outcomes while mitigating organisational risk.
Liquid Voice Policy Enforcement
Risk Mitigation and Automated Oversight:
Automate routine compliance tasks and streamline oversight via real-time alerting and policy-based recording. BayCom enables your team to close gaps in protocol faster, directly increasing your organisation's intelligence, security, and operational efficiency.
Omnichannel & Compliant: One Workspace for
Every Conversation
Interaction Capture:
Capture every voice call, webchat, email, video, and social interaction on any device, backed by BayCom's focus on end-to-end reliability and local compliance.
Customer Experience & Compliance:
Analyse interactions, monitor quality, identify training gaps, and ensure regulatory compliance across all channels, all built on a unified system that is simpler to manage and cheaper to operate. Liquid Voice connects every interaction into one intelligent platform, eliminating compliance gaps and data blind spots.
A Platform You Can Always Count On
BayCom delivers Liquid Voice with the added layer of NZ-specific expertise that drives adoption and long-term value.
- Secure: Our local ICT governance experience ensures Liquid Voice’s multi-layered security meets your NZ compliance mandates, protecting sensitive interaction data with legally admissible recording and storage.
- Integrated: We move beyond simple connectivity. BayCom integrates Liquid Voice into your core platforms including Microsoft Teams, PBX, and Radio systems, to create a unified source of truth for all organisational interactions.
- Global, Locally Supported: Easily capture and analyse complex communications, all managed by a dedicated NZ-based team focused on your long-term success and the absolute reliability of your recording environment.
Integrations.
Liquid Voice integrates with all the apps you need—RingCentral, Microsoft Teams, 8×8, and more to make your business run smoothly.
Loved by brands big and small
Prefer to Talk Now?
We get it. If you’d rather skip the form and reach out directly, here’s how:
Call Rudi:
(+64) 027 438 4351
Toll-free on 0800 BAYCOM (ask for Rudi)
Email:
rudi.steffens@baycom.co.nz