All-in-one communications.
Talk. Message. Meet. Support.
Your single, unified workspace for every team and customer conversation fully managed and integrated for unwavering reliability.
Your single, unified workspace for every team and customer conversation fully managed and integrated by BayCom, Certified Delivery Partner for Dialpad in New Zealand.
Loved by Global Brands, Integrated by Local Experts.
Global customers such as Randstad, RE/MAX, Nasdaq, and Netflix use Dialpad and its AI capabilities to deliver amazing customer experiences. BayCom ensures that power is fully integrated with your existing NZ tech stack, guaranteeing seamless deployment and local, ongoing support.
Solutions for Every Business.
BayCom provides the strategic context and integration that turns a product into a solution.
Original Dialpad Solution
BayCom Value Proposition Focus
Reliability & Integration
Dialpad Connect: The world’s easiest business phone system
The Foundation of Reliability:
Connects all business conversations on a single, resilient platform. BayCom ensures seamless integration into your existing systems and automates note-taking to boost team productivity from day one.
Dialpad Meetings: AI-powered video meetings
Intelligence for Collaboration:
Provides immersive, one-click HD meetings and intelligent collaboration tools (screen-sharing, chat). BayCom ensures optimised platforms integrate seamlessly with your go-to apps like Teams and Google Workspace for full functionality.
Dialpad AI Contact Centre: The most advanced customer engagement platform
Automation for Customer Experience (CX):
This advanced engagement platform expedites agent onboarding, simplifies coaching, and leverages AI Scorecards and real-time assistants to empower agents to deliver customer delight, consistently improving measurable CX outcomes.
Dialpad Sell: AI-driven sales outreach
Unlocking Sales ROI:
AI-driven salesoutreach automates routine lead management tasks, streamlines coaching via Real-Time Assist Cards, and enables reps to close deals faster, directly increasing your sales team's intelligence and efficiency.
UCaaS & CCaaS: One Workspace for Every Conversation
Business Communications:
Talk, message, and meet with your teams and external partners on any device, backed by BayCom's focus on end-to-end reliability and local compliance.
Customer Engagement:
Support customers, reach out to new ones, and manage all your agents in the same app, all built on a unified system that is simpler to manage and cheaper to operate.The Only Unified Solution: No more app switching. Dialpad connects team and customer conversations into one beautiful workspace, eliminating application friction and data silos.
A Platform You Can Always Count On
BayCom delivers Dialpad with the added layer of NZ-specific expertise that drives adoption and long-term value.
- Secure: Our local ICT governance experience ensures Dialpad's multi-layered security approach meets your NZ compliance mandates and protects your data day and night.
- Integrated: We move beyond simple connectivity. BayCom integrates Dialpad into your core systems like Zendesk, Salesforce, and Google Workspace, automating workflows and eliminating manual data entry.
- Global, Locally Supported: Easily set up new users and teams and scale your business around the world in no time, all managed by a dedicated NZ-based team focused on your long-term success and system reliability.
Integrations.
Dialpad integrates with all the apps you need—Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more to make your business run smoothly.
Loved by brands big and small
Request a Demo.
Tell us a few details and we’ll get back to you.
Prefer to Talk Now?
We get it. If you’d rather skip the form and reach out directly, here’s how:
Call Rudi:
(+64) 027 438 4351
Toll-free on 0800 BAYCOM (ask for Rudi)
Email:
rudi.steffens@baycom.co.nz