Why Organisations Record.
Compliance is the reason most organisations start, but rarely the only reason they keep going. The same archive that satisfies an auditor is also the most honest record you have of how your people and customers actually talk to each other.
Which platform fits depends on why you’re recording, what your people are using, and where your data is allowed to live.
Compliance and regulatory evidence
A tamper-evident, retention-managed record of every interaction, on every channel, ready to produce for a regulator or an auditor.
Quality assurance
Score real conversations against your own criteria instead of sampling by hand — automated scorecards surface the calls worth listening to.
Dispute resolution
Settle “that’s not what I agreed to” in minutes with the actual recording, protecting both the customer relationship and the staff member.
Coaching and agent training
Build a library of exemplar calls, cut onboarding time for new starters, and give supervisors specific moments to coach against rather than general feedback.
Verbal contracts and orders
Evidence consent, authorisations and instructions taken over the phone, with the sensitive parts of the audio masked automatically.
Customer and operational insight
AI analytics across the whole archive reveal sentiment, recurring root causes, churn signals and protocol breaches you’d never hear by sampling.
Capture Every Conversation.
Four recording platforms, all deployed, integrated and supported by BayCom in New Zealand.
The first fully-integrated, cloud-ready compliance recording and assurance solution — adaptable and scalable, with users in control of their own data.
Evidence for internal stakeholders and regulators while saving time and reducing the risk of fines.
Verifies and reconciles recordings, alerting stakeholders to discrepancies for swift troubleshooting.
Bulk extraction with accurate results regardless of accent, dialect, slang or grammar.
Smart interaction recording and analytics, integrated by BayCom across radio, telephony and Microsoft Teams.
Every voice call, webchat, email, video and social interaction, on any device.
Inspect every conversation, event and transaction to surface trends and regulatory risk.
Real-time alerting, policy-based recording and automated scorecards that speed agent onboarding.
Over three billion calls recorded, certified across Teams, Webex, Zoom, Avaya, 8×8 and RingCentral.
Machine learning and natural language processing reveal sentiment, trends and full call context.
PCI DSS, PHI and PII masked from the audio and transcription of every call automatically.
Automated alerts and workforce performance evaluation from one user-friendly interface.
Recording provisioned in software at the network and platform layer — no on-site hardware, and capacity that scales user by user.
Transcription, sentiment and keyword detection applied to every captured conversation, not a sampled few.
Turned on within Microsoft Teams, Cisco Webex and major carrier voice services rather than bolted alongside them.
Suited to distributed teams and quick deployments where a full on-premises capture build isn’t warranted.
Which one fits your business.
A quick orientation before you read the detail on each platform.
| Solution | Best suited to | Deployment | Analytics | Signature strength |
|---|---|---|---|---|
| NTR-X | Regulated enterprise with assurance reporting obligations | Cloud-ready, scales on demand | Transcription and bulk extraction, 40+ languages | Compliance assurance and reconciliation — proves nothing was missed |
| Liquid Voice | Public safety, finance, and mixed radio and telephony estates | On-premises, cloud or hybrid | Market-leading speech and text analytics | Omnichannel capture with policy enforcement and real-time alerting |
| CallCabinet | Multi-platform organisations wanting one cloud tool | Cloud-native across any UC platform | AI conversation analytics and QA automation | Automated PCI DSS, PHI and PII redaction |
| Dubber | Distributed teams wanting recording switched on quickly | Cloud, provisioned in software — no on-site hardware | Conversational intelligence: transcription, sentiment, keywords | Native to Teams, Webex and carrier voice; scales user by user |