Call Recording & Conversation Analytics.
One Solution. Any Platform. Any Location.
Your single, unified workspace for every team and customer conversation fully managed and integrated for unwavering reliability.
Your single platform for compliant call recording, AI-powered conversation analytics, and quality assurance — across any deployment, any platform, any location. Fully managed and integrated by BayCom, Delivery Partner for CallCabinet in New Zealand.
One Solution Across Any Deployment, Any Platform, Any Location.
Over 3 billion calls recorded and counting. CallCabinet’s solutions are certified to seamlessly integrate with all calling, conferencing, and contact center UC platforms, from Cisco Webex, Microsoft Teams, and Zoom to Avaya, 8×8, RingCentral and more. BayCom ensures that power is fully integrated with your existing NZ tech stack, guaranteeing seamless deployment and local, ongoing support.
Solutions for Every Business.
BayCom provides the strategic context and integration that turns a product into a solution.
Original CallCabinet Solution
BayCom Value Proposition Focus
Reliability & Integration
Advanced Recording
Enterprise Scale
End-to-end call recording across any deployment, cloud, hybrid, or on-premise. BayCom ensures optimised platforms integrate seamlessly with your existing UCaaS and CCaaS tools for full functionality across your organisation.
AI-Powered Conversation Analytics
Automation for CX
Next-generation AI unlocks the business intelligence held within every conversation. Deep machine learning and natural language processing reveal sentiment, trends, and complete context, consistently improving measurable CX outcomes.
Quality Assurance & QA Automation
Performance & Compliance
Automated alerts, workforce performance evaluation, and company-wide regulatory compliance from the same user-friendly interface, directly increasing your team's efficiency and compliance readiness
Compliance & Analytics: One Workspace for Every Conversation
Compliance Call Recording:
From Dodd-Frank, MiFID II, and GDPR to POPI, PCI DSS, and many more, with CallCabinet your business automatically adheres to the latest regulatory developments as and when they happen. Set custom policies at a granular level and take complete control of your regulatory and policy compliance across your organisation.
Automated Compliance Redaction:
Automatically redact PCI DSS, PHI, and PII from the audio and transcription of every call to mask any type of sensitive information from unauthorised access according to your business requirements. CallCabinet connects compliance recording and analytics into one intelligent platform, eliminating compliance gaps and data blind spots.
A Platform You Can Always Count On
BayCom delivers CallCabinet with the added layer of NZ-specific expertise that drives adoption and long-term value.
- Secure: Our local ICT governance experience ensures CallCabinet's cloud-native compliance approach meets your NZ regulatory mandates and protects your data day and night.
- Integrated: We move beyond simple connectivity. BayCom integrates CallCabinet into your core systems, Cisco Webex, Microsoft Teams, Zoom, Avaya, 8×8, RingCentral, and more. Automating workflows and eliminating manual data entry.
- Global, Locally Supported: Easily set up new users and teams and scale your business around the world in no time, all managed by a dedicated NZ-based team focused on your long-term success and system reliability.
Integrations.
CallCabinet integrates with all the calling, conferencing, and contact center platforms you need — Cisco Webex, Microsoft Teams, Zoom, Avaya, 8×8 and more to make your business run smoothly.
Loved by brands big and small
Prefer to Talk Now?
We get it. If you’d rather skip the form and reach out directly, here’s how:
Call Rudi:
(+64) 027 438 4351
Toll-free on 0800 BAYCOM (ask for Rudi)
Email:
rudi.steffens@baycom.co.nz