With legacy systems no longer supporting their cloud-first strategy, Jarden turned to BayCom to modernise their communications and meet strict compliance requirements.
Jarden’s on-premise CUCM (Cisco Call Manager) and Avaya IP Office PABX systems were no longer cost-effective and didn’t support their cloud-first strategy. Additionally, as a financial services provider, Jarden required enterprise-grade call recording to comply with FMA regulations. BayCom stepped in to consolidate Jarden’s communications infrastructure into a single cloud-based platform and implement a compliance-ready recording solution.
Industry: Finance
Client: Jarden Partners Limited
“Their comprehensive expertise in both legacy systems and modern cloud solutions enabled a seamless migration of our 450 users to MS Teams Calling.”
Barry Hyde, Jarden Partners Limited
Jarden’s existing on-prem CUCM and Avaya systems were costly and inconsistent with their cloud-first strategy. Additionally, FMA regulatory requirements mandated reliable call recording, which the legacy systems could no longer support.
Unified Cloud Communications & Compliance Recording
BayCom leveraged their expertise in both legacy systems and modern cloud platforms to successfully migrate 450 users to Microsoft Teams Calling. To ensure adherence to FMA regulations, they also collaborated with NICE to implement a cloud-based recording solution.
Assessment
Identified key pain points in the existing infrastructure
Migration Planning
Developed a phased rollout plan to migrate users to MS Teams Calling
Cloud Platform Integration
Consolidated communications into a single cloud platform
Compliance Solution Deployment
Partnered with NICE to implement the recording solution
User Training & Support
Provided training and post-deployment support to ensure seamless adoption
With BayCom as their ICT partner, Jarden successfully transitioned to a consolidated cloud communications platform, achieving improved operational efficiency and regulatory compliance.
“By working with BayCom as our single ICT business solutions provider, we’ve achieved significant ongoing cost savings and operational efficiencies through the elimination of on-premise hardware and consolidation to a unified cloud communications platform.”
Cost savings:
Eliminated on-prem hardware, reducing maintenance costs
Operational Efficiency:
Streamlined communications through a single platform
Compliance Achieved:
Implemented enterprise-grade recording to meet FMA requirements
Business Continuity:
Seamless migration with minimal disruption
Deadline Express Couriers chose to return to BayCom due to the company’s dedication to client success, deep expertise, and strong relationship history.
“We wanted someone who, if everything stopped, would be able to assist us.”
Hands-On Support
Local guidance ensured all requirements were met quickly and professionally.
Trusted Relationship
A long history of collaboration and mutual respect.
Operational Continuity
Retained infrastructure enabled a fast, smooth transition.
Customer-Focused Approach
Solutions shaped around the client’s evolving business needs.
At Baycom, we specialise in providing tailored ICT solutions that drive success.
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