Discover how New Zealand’s global tech success story ditched a “hodgepodge” of legacy systems to save half a million dollars in annual costs while empowering a 1,400-person “work-from-anywhere” team with Dialpad NZ.
Founded in 2006, Xero is the gold standard for Kiwi innovation, serving over a million small business subscribers worldwide. But as they expanded across four continents, their IT team hit a massive roadblock: traditional telephony.
Like many fast-growing companies, Xero inherited a messy mix of local on-premises PBX systems every time they opened a new international office. Each region had a different vendor, and each one required constant IT upkeep. Xero didn’t just need a phone; they needed to consolidate 17 offices into a single Dialpad Phone System that worked on any device, anywhere.
Xero wholeheartedly embraced the “work-from-anywhere” model, from Wellington to San Francisco. They needed a platform that could support both their massive customer care centres and their global sales teams without skipping a beat.
By implementing Dialpad NZ, Xero’s sales hubs (like the one in Singapore) could instantly establish local numbers for reps across the Philippines, Hong Kong, and Malaysia. This gave their team immediate local credibility, allowing them to connect with prospects as if they were right next door, no matter where they were actually sitting.
As a cloud-native platform, Dialpad integrated seamlessly with the tools Xero already loved, including Salesforce and Google Workspace. For Andrew Jessett, General Manager of Internal IT, the impact was clear:
“By pulling relevant data directly into our phone system, our reps can sell and service smarter, no matter where work takes them.”
Xero also leaned heavily into Dialpad’s call analytics, allowing them to drill down into data by user, department, or region. Instead of managing physical desk phones and dusty servers, the IT team used Dialpad’s rapid deployment engine to provision new users and offices in minutes, not weeks.
“By pulling relevant data directly into our phone system, our reps can sell and service smarter, no matter where work takes them.”
Andrew Jessett, General Manager of Internal IT
The move to a unified communications platform didn’t just save time, it saved a fortune. By consolidating their global offices onto Dialpad NZ, Xero saved approximately $500,000 in annual telephony costs. Today, whether an employee is resolving a support ticket at HQ or closing a deal on the road, the experience is identical. Xero has the “future-ready” stack they need to continue their global expansion without the weight of legacy hardware holding them back.
When a business scales as fast as Xero, they can’t afford to wait on a support ticket from a different time zone. As a Certified Dialpad Delivery Partner, BayCom provides the local Dialpad Support NZ expertise that fast-growing companies need. We ensure your global communication is handled with local precision, from day one.
If your business is being held back by a “hodgepodge” of old phone systems and hidden maintenance costs, it’s time for a change. Follow Xero’s lead and move to an innovative system that scales with you without breaking the bank. As an Official Dialpad Delivery Partner, we don’t just sell the software, we deliver the global results your business deserves.
Customer-Focused Approach
Solutions shaped around the client’s evolving business needs.
Trusted Relationship
A long history of collaboration and mutual respect.
Operational Continuity
Retained infrastructure enabled a
fast, smooth transition.
Hands-On Support
Local guidance ensured all requirements were met quickly and professionally.
At Baycom, we specialise in providing tailored ICT solutions that drive success.
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