QUALITY COMMUNICATIONS IS THE KEY

To be successful in today’s business environment, developing and maintaining quality relationships with customers is absolutely critical. And quality communication is the key. Whether a simple phone support helpdesk or a sophisticated multi-channel call centre is needed, BayCom can implement the optimum solution for your company requirements. And because customers experience less waiting, they’re less frustrated and more likely to remain loyal.

 

Workflow engine

BUSINESS ENGINE
World class customer service begins with our Workflow Engine

 

 
Business Intelligence

BUSINESS INTELLIGENCE
Get the insight you need to lift service standards and make your resources go further.

 
Voice Interaction

VOICE INTERACTION
Reduce costs and enhance customer service levels with effective voice interaction.

 
Outbound Contact

OUTBOUND CONTACT
Turn your contact centre into a profit centre with world class technology.

 
Multi channel interaction

MULTI-CHANNEL INTERACTION
Bring your contact centre into the 21st Century. Phone, fax, email, text, web chat, social media and post – everything goes to one place.

 
Interoperablilty

INTEROPERABILITY
Have the freedom to choose the platform that's right for you, without having to give up full-featured contact centre functionality.